So I was all set to buy a used 2006 Expedition. Decent shape, ok mileage, pretty much everything we wanted except it had the light duty towing package instead of the heavy one and it had leather seats :-(
This is AZ, Leather is HOT.
Anyway Dealer is asking $13K, and I know he won't come down much. I offer $14.5K out the door. Plus he has to fix the CD player and DVD player. This was actually about $150 too high. Basically I was asking him to eat his .doc fee.
He comes back with an extra thousand in "super secret" fees.
I say fine. I'll give you your asking price, just fix the broken stuff.
Sales guy says we have a deal.
Then my wife looks at the paperwork and it says they will fix the electronics and we will pay their cost. Um... NO. Oh and he also wants to charge us for the cost of tinting the windows.
So I tell the wife to give the phone to the manager. He makes a bunch of excuses. I finally say something allong the following:
Let me get this straight, I'm offering you your FULL asking price as advertised. I'm offering to pay ALL the Taxes, and your doc fee, and you want ME to pay to fix items that you advertised as present in the viehicle and working?!?!
"Well I'm already loosing money one this deal"
Too bad, we're done.
I intend to call the BBB or e-mail them on Monday.
Regardless, the folks at Certified Benz and Beamer are a bunch of crooks and weasels, don't buy from them. (In fairness, I think the sales guys are fine, its the manager who is a crook).
Edit to add: Found the BBB complaint form on-line. Look like they have 4 complaints about advertising and sales practices in the last 12-months. No wait... make that 5.